Terms of service

1. Last Updated: September 23, 2025

Welcome to Invictus Mallets! By accessing our website or purchasing products, you agree to these Terms & Conditions, which are designed to ensure a secure, seamless, and enjoyable experience while protecting your rights and responsibilities as a valued customer. We encourage you to read the following carefully, as they explain important details about your relationship with our company, your use of our site, and how we handle orders and personal information.

2. Product Information

We strive to provide accurate and detailed product descriptions, images, and specifications, but slight variations in color, design, or dimensions may occur due to production processes, lighting, or screen settings. These descriptions are meant to give you a clear understanding of your purchase, but minor differences are sometimes unavoidable.

At Invictus Mallets, we believe in transparency and want our customers to have realistic expectations about the custom nature of our products. While we make every effort to present our mallets accurately, handcrafted items naturally have slight variations, which reflect their artisanal quality and uniqueness.

We use your data for several important purposes:

  • Product dimensions, weight, and color may vary slightly from images.
  • Features or specifications are subject to change without notice.

3. Orders and Payment

All orders require immediate payment, and we accept multiple secure payment methods to ensure a smooth transaction process for both local and international customers. By completing a purchase, you confirm that all information provided is accurate and that you are authorized to use the selected payment method.

Accepted payment methods include credit/debit cards, PayPal, and other secure online payment platforms. Orders will not be processed until payment is successfully confirmed. While prices may occasionally change, the final price reflected at checkout will always be honored.

  • We reserve the right to refuse or cancel orders at our discretion.
  • Payment confirmation is required before processing.
  • Incomplete or invalid payment may result in order cancellation.

4. Shipping and Delivery

We offer reliable local and international shipping with estimated delivery times, ensuring you know when to expect your custom-made mallet safely at your door. Our goal is to make sure your purchase arrives securely, in perfect condition, and on time, while keeping you informed throughout the shipping process.

  • Local orders: Typically arrive within 5–7 business days.
  • International orders: May take 10–20 business days depending on customs.
  • Shipping costs, tracking details, and estimated delivery dates are provided at checkout.

5. Returns, Exchanges, and Warranty

Because our mallets are handcrafted and custom-made, returns and exchanges are generally not accepted. However, we are committed to ensuring that any product arriving damaged or defective will be promptly repaired or replaced, giving you peace of mind with your purchase.

  • All mallets come with a 1-year warranty covering manufacturing defects.
  • The warranty does not cover damage caused by misuse, accidents, or normal wear and tear.
  • To request warranty service, please contact admin@invictusmallets.com.

6. Limitation of Liability

Invictus Mallets is not responsible for indirect, incidental, or consequential damages arising from the use or inability to use our products or website. We take every precaution to ensure product safety, but our liability is strictly limited to the purchase price of the product itself, protecting both the company and our customers.

  • We are not liable for damages resulting from improper use, accidents, or failure to follow care instructions.
  • Users are responsible for using products according to provided guidelines and instructions.

7. Intellectual Property

All content on this website, including images, logos, videos, and written text, is the intellectual property of Invictus Mallets. Unauthorized use, copying, or distribution of our content is strictly prohibited and may result in legal action.

  • Personal, non-commercial use of content is allowed.
  • Any commercial use, modification, or reproduction requires prior written permission.

8. User Responsibilities

By using our website, you agree to provide accurate information, respect intellectual property rights, and use our site and products responsibly. You also agree to report any unauthorized use or security breaches to help us maintain a safe environment for all customers.

  • Users must comply with all applicable laws when using the site.
  • Sharing login credentials or misusing site features is prohibited.

9. Privacy and Data Protection

Your use of this website is also governed by our Privacy Policy, which explains how we collect, store, and protect your personal information. By using our site, you consent to the collection and use of your information as described, ensuring transparency and security.

  • We use industry-standard security measures to protect your data.
  • For more information, see our Privacy Policy.

10. Governing Law

These Terms & Conditions are governed by the laws of Australia, and any disputes arising from the website or purchase of products will be resolved exclusively in Australian courts, providing legal clarity and protection for both parties.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is used, please contact us:

Email : admin@invictusmallets.com