The Invictus 30-day satisfaction guarantee
A mallet should be felt, not merely described. The 30-day satisfaction guarantee is an optional program, offered with every mallet for A$99 in Australia, £75 in the UK or US$99 elsewhere. With the guarantee, play with your Invictus mallet for 30 days from the date it arrives. If it is not right for you, contact us within that period and we will provide a prepaid return label. There is no restocking fee. Once the mallet is received and reviewed by our customer service team, we will refund the mallet, any paid options and the original delivery charge to your original payment method. The guarantee fee itself is not refundable. The guarantee is in addition to your rights under consumer law.
How the guarantee works
- The guarantee is optional and costs A$99 in Australia, £75 in the UK or US$99 elsewhere. The 30-day period begins on the confirmed delivery date.
- You may use the mallet normally on a croquet lawn.
- You must request the return within 30 days of delivery.
- With the guarantee, Invictus will provide a prepaid return label in every country.
- Please dispatch the mallet promptly after receiving the label and follow any carrier or routing instructions provided by our customer service team.
- A customer service representative will review the returned mallet when it is received.
- For an approved return under the guarantee, there is no restocking fee. The mallet, any paid options and the original delivery charge are refunded to the original payment method. The guarantee fee itself is not refundable.
- Custom-engraved mallets are not eligible for the Invictus 30-day satisfaction guarantee and are final sale except where faulty.
Return routing
American orders will be routed to an American return address supplied with the return label.
Return routing for other countries will be supplied with the return label.
Guarantee and warranty are separate
The 30-day satisfaction guarantee lets you assess whether the mallet is right for you. The six-month product warranty addresses qualifying manufacturing or material defects.